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Tom Hodgkinson
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Microsoft's 'new busy' campaign leads only to antidepressants

Tom Hodgkinson

5th May, 2010

You must have noticed the new advertising campaign for Hotmail, 'the new busy'? Screw that, says Tom Hodgkinson, I want the old lazy...

It is an idler's axiom freedom is unlikely to be found through work, at least through work as it is generally organised. For most of us, work is in fact a prison. When I think back on all the many and varied jobs I’ve had over the years, the principal emotion I remember, even in the so-called good jobs like working at the Guardian, was a sense of powerlessness, often mixed with boredom and a simmering resentment. I felt stuck, paralysed. This is not to say that we didn’t sometimes enjoy ourselves. We did. But that was despite the confining atmosphere of the office and not because of it.

However, doing nothing is the most difficult thing in the world, as Oscar Wilde said, and that is partly because the pro-busy propaganda, put about by both corporation and government, is so relentless and powerful.

The horror...

Take the latest horror in the ongoing effort to instill the work ethic, and that is Hotmail’s new ad campaign, which has the terriflying title of 'the new busy'. Now you can hardly fail to have noticed it. It is all over the world’s underground train systems, its airports and its billboards. The idea is to create a demographic group to which we would all like to aspire. The 'new busy', we are told, are not like the old busy. They are not stressed out and tired. Instead, thanks in part to Hotmail, they are able to achieve amazing things while remaining unflappably cool. That at least is the implication. The campaign is also given to baffling manifesto items about the habits of the new busy. We hear that they: 'Put their pants on both legs at a time' (presumably in order to save valuable time); 'Always keep a suitcase packed' and 'Like it when their emails get along'. Time is never wasted for the new busy. Even when they are asleep, these crazies are improving themselves: 'Would be open to taking a class in their sleep'.

The new busy are not above a bit of wacky fun, either. It’s not all work. Oh no. They 'make pancakes into exotic shapes'. Wooah! No one could accuse the new busy of taking life too seriously. Except that we can. What we are seeing here is the latest outburst of positive psychology conditioning. Positive psychology is the idea that forced cheerfulness can actually make you happy. Happiness is good because happy people make productive and uncomplaining workers. Positive psychology is about being cheerful, outgoing and cooperative in the office. It is not about negative acts such as joining a union or protesting about pay and conditions and exploitation. It is also about loading a gigantic burden onto the shoulders of the individual: be positive, be happy, be successful. Any failure is your fault. This leads to a tremendous sense of self-importance. And self-importance leads directly, as Bertrand Russell pointed out, to mental breakdown. Hence the gigantic sales of anti-depressants in America.

Old dog; new tricks

Positive psychology itself is merely the latest version of Calvinism and the Protestant work ethic, which has been making us miserable since 1535. In the 19th century, Methodist ministers in the churches instructed their working class flock in the ways of punctuality, hard work and servitude. In this way, an obedient working class was hewn from the rough materials of the liberty-loving, bloody-minded British peasantry.

Today the equivalents of the Methodist ministers are to be found in the brainstorming rooms of advertising agencies. Instead of preaching from the pulpit, the ethical messages are preached from a thousand billboards, TV ads, web banners and all the rest of it. Instead of working hard because it is God’s will, today we work hard because we think it is 'cool'. Repetition is the technique, and servitude the result. The result of positive psychology, Calvinism, or any sort of 'happiness' project, is to make the people enslave themselves voluntarily, and also to think that this slavery is somehow cool into the bargain. The new busy are the new servile. This is not the boot in the face of Orwell’s 1984. This is the Soma-filled happiness of Aldous Huxley’s Brave New World. The new oppressor does not charge in with all guns blazing like Mrs Thatcher. Your new oppressor comes bearing smiles, empathetic noises and happy pills.

The cult of positive psychology is wittily and thoroughly dismantled by the great American journalist, Barbara Ehrenreich in her new book, Smile or Die, who stands up for moaning and I would tend to agree. Let us resist the new busy and embrace the old lazy. In any case, as I have argued in previous pieces, 'busy-ness' is what exhausts our resources. The idle consume little. The new busy will drain the life of the planet, and we must therefore resist this sinister new trend with all our might.

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Users Comments

Re: Microsoft's 'new busy' campaign leads only to antidepressants
Posted By JoJordan 1 May 6, 2010 11:06:48 AM

What an atrociously cumbersome login procedure. It takes time, asks for unnecessary information, and directs me to another page. Arrgh. I'm afraid I persisted to say your information is also way off-beam. An advertising campaign from HotMail is hardly a sign of the times. Hot Mail made Jurvetson's fortune but it isn't his future. He is worth a follow. He invests in biotech. The Hotmail campaign captures an 80's lifestyle. It's a "so?" Microsoft is clearly past its peak. Try to figure out who will replace Google. Your understanding of positive psychology is also off-beam. If you write here, I take it you are familiar with both straight line regression and Lorenz equations. Old psychology did two things. It conceptualized phenomena as fixed points independent of time and each other. We measured X and predicted Y. X was often measured with a questionnaire. These simple linear models explain somethings a little. A Lorenz model conceptualizes a phenomenon not as a point on a line but as a 3D space defined by three recursively linked behaviours. The data set has thousands of (x,y,z) coordinats in time. Quite quite different. Positiveness is a positive/negative ratio and is one of three factors that lead to a space defined as a swooping and moving butterfly. It is not continual cheeriness (or gloom). When the swooping stops, we've flipped over into another phase state that uses limited 3D space. It's like a world without volcanos, dead. The second key point is political. The old models assumed we know what is good (another fixed point) or rather that the great and good knew what was good and the rest of us don't. That political assumptions has been biffed. Now we say we don't know. We have now and we have us and if we concentrate on what works well (good and true,better and possible), we will co-create something better. Yes, I saw a British professor being quoted today that shows either he or the journo don't understand these points, but hey, we still have hotmail. We swoop. We don't exist in fixed points. Life is dynamic. If you want to follow this up, google Losada American Psychologist 2005 I think. Also Cooperrider at Case Western. Yes I can well believe that employment experiences have been foul. But why did you expect them not to be. The political assumption was that you were not there to ask why but to do and die. You were expendable. That is the assumption on the table. The flip side of biffing that assumption is that no one is responsible for you. That is a scary thought until you realize that's how the world always operated. Time to throw away the idea that you can turn a Faustian bargain into something that will confer dignity.

Re: Microsoft's 'new busy' campaign leads only to antidepressants
Posted By neilbdm 1 May 6, 2010 12:22:59 PM

well done Tom - it's good to hear sanity amid the prevailing spin.

Re: Microsoft's 'new busy' campaign leads only to antidepressants
Posted By ecojim 1 May 11, 2010 09:26:11 AM

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